概述

我們的退款和退貨政策有效期為 30 天。如果自購買之日起超過 30 天，我們無法為您提供全額退款或換貨。

要符合退貨資格，您的商品必須未使用且狀況與您收到時相同。它也必須在原始包裝中。

某些類型的商品不符合退貨條件。易腐商品，如食品、鮮花、報紙或雜誌，無法退貨。我們也不接受親密或衛生用品、危險物品或易燃液體或氣體的產品。

其他不可退貨的商品：

禮品卡

可下載軟體產品

一些健康和個人護理用品

要完成您的退貨，我們需要收據或購買證明。

請勿將您的購買商品寄回製造商。

在某些情況下，僅授予部分退款：

有明顯使用跡象的書籍

已拆封的 CD、DVD、VHS 錄影帶、軟體、視頻遊戲、錄音帶或黑膠唱片。

因非我們的錯誤而造成任何物品不在原始狀態、損壞或缺少零件的物品。

送達後超過 30 天退回的任何物品

退款

一旦收到並檢查您的退貨，我們將向您發送電子郵件通知您我們已收到您的退貨商品。我們還會通知您退款的批准或拒絕。

如果您獲批准，您的退款將被處理，並且會在一定天數內自動將信用額度應用於您的信用卡或原始付款方式。

延遲或遺失的退款

如果您尚未收到退款，請先再次檢查您的銀行帳戶。

然後聯繫您的信用卡公司，可能需要一些時間才能正式登記您的退款。

接下來聯繫您的銀行。退款通常需要一些處理時間才能登記。

如果您已經完成了所有這些步驟，但仍未收到退款，請聯繫我們。

特價商品

僅可退款常規價格商品。特價商品不可退款。

換貨

我們僅在商品有缺陷或損壞時更換商品。如果您需要更換相同的商品，請發送電子郵件，並將您的商品寄送至。

禮物

如果購買時商品被標記為禮物並直接寄送給您，您將收到等值於退貨金額的禮品信用額度。收到退貨商品後，將向您郵寄禮品券。

如果購買時商品未被標記為禮物，或送禮者將訂單寄送給自己以供日後送給您，我們將向送禮者退款，他們將了解您的退貨情況。

退貨運費

要退回您的產品，您應該將您的產品郵寄給我們。

您將負責支付退回商品的運費。運費不予退還。如果您收到退款，退貨運費將從您的退款中扣除。

根據您的居住地，交換產品到達您手中可能需要不同時間。

如果您要退回更昂貴的物品，您可能需要考慮使用可追蹤的送貨服務或購買運送保險。我們不保證收到您的退貨商品。

需要幫助？

有關退款和退貨的問題，請聯繫我們。

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?